Contact VIP-Grinders
VIP-Grinders has published poker and iGaming content as an independent affiliate since 2013. Our team reads every message, and most replies go out within 24 hours from Monday to Friday. Weekend requests are checked but may take a little longer.
If you are reporting an error in one of our reviews, tell us which page you are on and what you are seeing in your own account. Specifics let us verify it fast. Our testing process explains how we check and correct figures like rakeback percentages and bonus terms.
If you are contacting us because gambling has become a problem, we are not the right people to help. Free and confidential helplines are listed on our gambling support page, and they answer immediately rather than within 24 hours.
We use the details you submit only to answer your message. See our privacy policy for how we handle your data.
Who to Contact
Four mailboxes, each monitored by the team that can actually resolve that type of request. Sending to the right one is the fastest route to an answer.
| Topic | What it covers | |
|---|---|---|
| Player support | support@vip-grinders.com | Account tracking, rakeback questions, exclusive promotions, and anything about a room you joined through us |
| Affiliate and agent support | affiliates@vip-grinders.com | Partnership enquiries, agent accounts, and commercial arrangements |
| Payments and reports | accounting@vip-grinders.com | Payment queries, missing transactions, and reporting issues |
| Website and technical | admin@vip-grinders.com | Broken pages, login problems, and anything wrong with the site itself |
Agents and affiliates who need a faster back and forth can also reach us on Microsoft Teams.
Before You Email
Some questions have a faster answer than waiting on a reply from us.
- Editorial guidelines: where our information comes from, what commercial terms decide, and how we handle corrections.
- About us: who runs VIP-Grinders, how the site is funded, and how we keep our reviews independent.
- Your account at a poker room or casino: for deposits, withdrawals, bonuses, or verification, that operator's support team can act on your account directly. We cannot.
Response Times
Most emails receive a reply within 24 hours, Monday to Friday. Messages sent over a weekend are checked at least once, but a full reply may wait until Monday.
Accounting handles agent transactions Monday to Friday, 8:30 to 16:30 Malta time. The team also checks the accounting inbox once in the evening and once over the weekend.
Media and Data Requests
We publish original research, including a monthly online poker traffic report, a quarterly crypto casino market report, and survey-based studies on gambling behaviour. Our analysis has been quoted by outlets including the New York Post.
Journalists and researchers are welcome to cite our data with a link to the source page. Every current study is listed in our research hub.
For interview requests, methodology questions, or access to underlying data, email editorial@vip-grinders.com.
Company Details
VIP-Grinders is operated by HHK eCommerce Consulting Ltd, a company registered in Malta.
| Registered name | HHK eCommerce Consulting Ltd |
| Registered address | 86 Main Street, St Julians, STJ1015, Malta |
| Company registration number | C 62345 |
| Established | 2013 |
| Website | www.vip-grinders.com |
Frequently Asked Questions
Who owns VIP-Grinders?
VIP-Grinders is operated by HHK eCommerce Consulting Ltd, a company registered in Malta at 86 Main Street, St Julians, STJ1015. The site has published poker and iGaming content since 2013 and is independent, meaning no poker room or casino owns a stake in it or has editorial control over what we publish.
How long does VIP-Grinders take to reply?
Most emails receive a reply within 24 hours, Monday to Friday. Messages sent over a weekend are checked at least once, but a full reply may wait until Monday. Accounting queries about agent transactions are handled during accounting hours, which are listed above.
How do I report an error in a review?
Email support@vip-grinders.com and tell us which page you are on and what you are seeing in your own account. Specifics help us verify and correct it quickly. Our testing process explains how we check figures such as rakeback percentages and bonus terms.
Do you provide gambling addiction support?
No. VIP-Grinders is an affiliate publisher and we are not qualified to help with gambling harm. Free and confidential helplines are listed on our gambling support page, and they answer immediately rather than within 24 hours.